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3.0
Details
Ooredoo review - Slow 4G Internet Speed
Ooredoo review - Slow 4G Internet Speed
I have never complained about the 4G service that I have been getting from Ooredoo Kuwait, until about the second half of 2015. Before the mass roll-out of Ooredoo's more affordably priced 4G LTE internet packages last year, the speed of their 4G network was quite good...
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4 comments
Anonymous
#1205870

Their service is getting worse. Network connection keeps on timing out / dropping off. It's painfully difficult to play online games now.

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Most Helpful
Review
#817076 Review #817076 is a subjective opinion of poster.
Service
Ooredoo Internet Service
Pros
  • Affordability of their internet plans
Cons
  • How the 4g network is now subpar from what it used to be
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Tags
  • Slow Speed
  • 4g Lte
  • Substandard Service

Ooredoo review in Gravesend, England: Customer care , service is appalling, do not use post paid service

1.0
Details
I have been Ooredoo customer for some time , using post paid line . I had asked the representative on the counter to cancel my line while clearing my charges , which subsequently was not done due to ignorance and in capability . I have been away from the country since June and had a call on whatsapp , claiming to be from a law firm , saying that i need to pay for the service which i have not utilized or else i will be fined Fifty thousand KD. Ooredoo , need to higher competent individuals and not trouble individuals . I have been out of the country and i dont see any individual who can assist me .
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Review
#1724320 Review #1724320 is a subjective opinion of poster.

Ooredoo review in Al Rai, Farwaniya: 66204868

3.9
Details
Hi good morning.. Am from Al Shadadiya City for Foreign Workers Here ooredoo network using people so many of more then 4k But Here have no much of tower Because of getting network issue Plz arrange one big tower near by these sites
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Review
#1721528 Review #1721528 is a subjective opinion of poster.
Service
Ooredoo 4g Internet Service
Pros
  • Internet bandwidth
Cons
  • Slow 4g internet connection
Reason of review
Tower issue not getting internet service
Tags
  • Substandard Service

Ooredoo review in Abu Dhabi, Abu Dhabi: Improve online recharge

Yesterday I was recharge 10.6 kwd in this number +96565759712 by online. But still didn't receive amount, kindly fix my problem. Thanks.
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Review
#1719812 Review #1719812 is a subjective opinion of poster.
Service
Ooredoo Customer Care
Reason of review
Problem with delivery
Loss
$25
Preferred solution
Full refund

Ooredoo review: Very bad

1.0
Details
Recharged for internet and no internet activated for last 2-3 days
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Review
#1718653 Review #1718653 is a subjective opinion of poster.
Service
Ooredoo Internet Service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Ooredoo 4G speed in Kuwait is disaster

1.0
Details
Where ever you go around kuwait ...zain and viva network will be fine but ooredoo will be a disaster. They charge 1 or 2 KD less for all plans but network speed is a disaster. Even if you contact customer care they will act like they are performing a magic trick to increase 4G speed in few seconds. They will ask your mobile model, restart phone, your home address (funny :) ) but nothing will happen. Story remains same for years now Better dont choose ooredoo to save 1 or 2 kd eventually you will endup no internet at all....choose viva or zain...network coverage is pretty good..even if you pay some bucks extra
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Review
#1690638 Review #1690638 is a subjective opinion of poster.
Service
Ooredoo Customer Care
Pros
  • Less priced
Cons
  • Call center performance is very bad
  • No phone contact to higher management to resolve issues
  • Unproffessional
Reason of review
Bad quality
Loss
$1
Preferred solution
Let the company propose a solution
Tags
  • bad service
  • Unprofessional Employees
  • Slow Speed
  • Slow Internet Speed

Ooredoo review in Kuwait City, Al Asimah Governorate: Missing sim card

Hlo sir iam subhanbasha my sim card is missing please immediately cancelled my sim card 60305403 my contact 69670132
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Review
#1644802 Review #1644802 is a subjective opinion of poster.
Cons
  • Call center performance is very bad
  • No response from customer service
Tags
  • bad service

Ooredoo review: Gameon kd3

All of a sudden I have kd3 extra to pay as and I quote the call center agent. I must have surfed the web and accidentally signed up for this. Gameon appears on many accounts and can be u subscribed by ooredoo, this is total fraud.
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Review
#1550256 Review #1550256 is a subjective opinion of poster.
Service
Ooredoo Phone Plan
Since 1 January 2019 I have been trying to resolve an issue with their Android app crashing and the Passport bundle not being fit for purpose. After many emails they have now stopped responding. Any new complaint I log is thrown back a few days later as 'closed'...
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Review
#1495763 Review #1495763 is a subjective opinion of poster.
Service
Ooredoo Customer Care
Reason of review
Poor customer service

Ooredoo review: Crazy pricing

1.3
Details
Crazy pricing on everything, Example, 79.99$ (240 QR) for 1 gigabit internet and netflix on Verizon. Ooredoo is 1500 QR for 1 gigabit. Thats absolutely insane. In general everything is *** expensive. All is.
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Review
#1471410 Review #1471410 is a subjective opinion of poster.

Contact Ooredoo Customer Service

Website:
Mailing Address:
West Bay, P.O Box: 217
Doha, Doha
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Phone:
+9 744 420 0800
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Ooredoo review: Ignoring Customer Complaints Bad Service

2.4
Details
I have been trying to reach their customer care number repeatedly with no response. I have the 75 GB monthly plan and my LTE modem has been disabled for the past few days without any notice I went to the Ooredoo store in Avenue mall two days ago and they updated my info on the system. They said that the internet should start working within 24 hours, but it still isn't working I'm paying for the monthly package but I'm unable to use it Please help me resolve this since I have to purchase expensive mobile data to be able to use internet at home.
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Review
#1470696 Review #1470696 is a subjective opinion of poster.
Cons
  • Management using rude employees to shelter from customers
  • Unproffessional
  • Disabling internet without warning evenall bills are paid
Reason of review
Poor customer service
Loss
$20
Preferred solution
Let the company propose a solution
Tags
  • unreliable
  • bad service
  • Slow Speed
  • Slow Internet Speed
  • Wrong Billing